Terms and Conditions

Effective Date: July 6, 2025

Website: www.mrhoodclean.com
Email: info@mrhoodclean.com
Phone: 416-557-7779

1. Acceptance of Terms

By accessing and using the website www.mrhoodclean.com or hiring Mr. Hood Cleaning for services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, you should not use this website or our services.

2. Services

Mr. Hood Cleaning provides commercial kitchen exhaust and hood cleaning services across Ontario. All services are subject to availability and may be modified, suspended, or discontinued without notice. We reserve the right to decline service at our sole discretion.

3. Quotes and Pricing

All quotes provided via our website or over the phone are based on the information given by the customer. Final pricing may vary depending on site inspection, level of buildup, and the scope of work required. Any additional charges will be communicated and approved before proceeding.

4. Booking and Cancellations

Appointments must be scheduled in advance. We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee.

5. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. We accept payment by cash, cheque, or approved electronic transfer. Invoices not paid within the agreed timeframe may incur interest or late fees. We reserve the right to refuse further service for non-payment.

6. Client Responsibilities

The client is responsible for:

  • Ensuring safe and clear access to the work area
  • Notifying staff or building occupants of our visit
  • Disclosing any hazards or special conditions before service begins

We are not liable for delays or issues caused by unprepared or unsafe work environments.

7. Liability Disclaimer

Mr. Hood Cleaning takes every precaution to carry out work safely and professionally. However, we are not responsible for:

  • Pre-existing damage to equipment or property
  • Loss of revenue due to service delays
  • Damage caused by grease buildup that existed prior to our service

We carry commercial liability insurance, and any claims must be submitted in writing within 7 days of service completion.

8. Warranties and Guarantees

We stand behind the quality of our work. If you are not satisfied with the service provided, please contact us within 48 hours of completion, and we will return to address the issue at no additional cost. This guarantee does not apply to damage or soiling that occurs after our service.

9. Use of Website

All content on this website, including text, images, logos, and service descriptions, is the property of Mr. Hood Cleaning and may not be reproduced or distributed without our written permission. We do not guarantee the website will be error-free or uninterrupted, and use is at your own risk.

10. Privacy

We respect your privacy. Please refer to our separate Privacy Policy for details on how we collect and use your information in accordance with Canadian privacy laws.

11. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and applicable federal laws of Canada. Any disputes shall be resolved in the courts of Ontario.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being posted on this page. Your continued use of our website or services constitutes acceptance of the revised terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Mr. Hood Cleaning
Email: info@mrhoodclean.com
Phone: 416-557-7779
Website: www.mrhoodclean.com